Troubleshooting Guide

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1. Try logging in with the Gmail ID you originally used to create your account
2. If you've forgotten which email you used, try your primary email addresses
3. Look for the verification email Health Amaze sent during signup — it was sent to your registration email
4. If you still can't find it, contact our support team on WhatsApp at +91 97384 77759 with your lab name and phone number, and we'll help you recover your account

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Health Amaze requires a stable internet connection to function. To resolve connectivity issues:

1. Check your WiFi or data connection
2. Verify the connection is stable and fast enough for web applications
3. Restart your device and your internet router
4. Try using a different network (mobile hotspot) to test if the issue is with your connection
5. If the problem persists, contact our support team on WhatsApp at +91 97384 77759

Recommendation: Ensure your lab has reliable, stable internet connectivity for uninterrupted access to Health Amaze.

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1. Check WhatsApp Integration:
   • Verify that WhatsApp integration is enabled in your lab settings
   • Make sure you've configured your WhatsApp business account with Health Amaze
2. Verify Patient Phone Number:
   • Confirm the patient's phone number is entered correctly in their record
   • Use the format: country code + 10-digit number (e.g., 919738477759 for India)
3. Check Internet Connection:
   • Ensure you have a stable internet connection
   • Try again after a few seconds
4. Still Not Working? Contact our support team on WhatsApp at +91 97384 77759 and we'll diagnose the issue for you